One inbox, every kind of message
Every message about the site goes to the same place: contact@hoststarterguide.com. The editorial team monitors it directly, sorts incoming requests by subject, and routes them to the right person. You'll usually hear back inside two business days — often faster if the question is straightforward. A clear subject line helps us route faster, so please lead with what you're writing about.
Editorial questions
If you have a question about a review — how we tested, what tier we used, how we scored a particular metric — write to contact@hoststarterguide.com with the review URL included. We answer methodology questions seriously because our credibility depends on readers being able to interrogate our work. Vague "is this host good?" questions take longer to answer; specific "how did you benchmark X under Y conditions?" questions get fast, detailed replies.
Factual corrections
Spotted something wrong in a review? Tell us. We'd much rather hear from a reader who caught an outdated price or a stale spec than have the error sit on the site uncorrected. Send the page URL, the specific claim you believe is wrong, and ideally a source or screenshot showing the current state of affairs. Verified corrections are applied within 48 hours and get an editor's note appended to the post so future readers know what changed and when.
Partnership inquiries
We work with a small number of partners on co-authored guides, methodology reviews, and conference appearances. We do not sell editorial coverage, sponsored rankings, or "best host" placements at any price — but we're open to conversations about genuine collaborations. Pitch the idea in writing first with a brief outline of what you have in mind. We'll let you know in a few days whether it's a fit.
Host submissions
If you run a hosting company and want to be reviewed, write to us with the technical details: the stack you run, the regions you serve, your representative pricing tier, and a contact for our operations team. There's no fee to be reviewed, no preferential treatment for paying providers, and no advance copy of the review before it publishes. We add four to six new providers to the benchmark queue each quarter — community submissions get priority over our own outreach.
What we can't help with
We're an independent review site, not a support desk for any hosting company. If your site is down or your billing is broken, please contact your hosting provider directly — they have the access and authority to fix it. We can recommend a different host for your next project, but we can't intervene on your behalf with one you're currently using.
Response expectations
Two business days is our default target, and we hit it for the vast majority of incoming messages. Editorial questions and corrections move fastest because they have a clear next action. Partnership pitches and host submissions take a little longer because they involve more people on our side. If you haven't heard back after a week, send a polite follow-up — we occasionally miss messages, and a nudge usually surfaces the original.